How my files became corrupted

Real stories about people's files getting damaged

Post your story about files that you could no longer open to access your data.

Users' stories:

Jay Damar
10/8/2017 4:51:56 AM

i download from zipp**. i cheked up and its still fine then i copied to my flashdisk. I open it on my own PC and it got corrupted all of my file (RAR only) that i got that time.

Иван Корабеев
10/5/2017 12:46:49 AM

I worked a few days under the presentation in PowerPoint. I did not turn-off PC. The computer just went into sleep mode. Once again, at the beginning of the working day, the computer did not start correctly from a sleep mode. After restart of PC, the presentation stop to open in PowerPoint.

Exchange Worker
9/3/2017 3:02:46 AM

I have lost connection for Exchange Server and lost possibility to work with OST file with contacts and emails. RT Outlook helps to convert OST to PST.

Frank C
8/20/2017 1:26:09 AM

I changed a large number of graphic objects in an Adobe Photoshop project from ordinary to smart objects. As a result, I can open the PSD file, but it can not be saved.

C. Auer
3/14/2016 11:44:06 PM

in my initial cotact/report yesterday, I have already mentioned that the DB (MS Access) crashed while a power outage! After restarting the PC and the Access DB, the mentioned error is displayed and the DB was not usable anymore.

Élodie Robillard
2/26/2016 10:31:18 AM

My PSD file was damaged after my HP laptop crashed while the file was open in Photoshop CC because of VIDEO_MEMORY_MANAGEMENT_INTERNAL. Those crashes have started to happen periodically and usually cause the computer to restart with no other noticeable damage (except for one PSD file which got corrupted). I have yet to have the time to contact HP or Windows 10 team in regard of the cause of these crash. I hope these informations will help you further improve your program. Sincerely, Élodie Robillard

K. Chevalier
2/13/2016 4:18:01 PM

Ransomeware attacked my computer

Marco M.
2/5/2016 10:42:24 AM

I was managing a very large mailbox (morethan 15000 messages), moving messages into other subfolders. I was using the search tool to select specific messages and moving them from there. While doing so, Outlook Express hung and I had to shut it down and restart it. After that, most messages in the large mailbox were no longer there.

Nichole Helenthal
2/3/2016 4:42:45 PM

We're not sure what happened. My husband is a teacher and works from the files on a flash drive. Last September he could no longer access this file. It is a PowerPoint file for his entire Government course. It took him months to create this file and he is desperate to recover the file. I recently backed up all his other files for him so this wouldn't happen to any of the other files on the flash drive.

Matthias Jurgeit
2/3/2016 4:36:56 PM

Thank you for your interest in respect to the damaged excel file. I created that (rather large) file with Microsoft Excel office 2000 using Windows XP. It is not the first time that it had occurred. In all those cases I did not save the file onto my computer, but saved it directly onto the external memory device (Seagate). The error did never occur if I saved onto my computer. The next day, when I tried to open the file the error message “not enough memory” popped up. It was impossible to open (renaming the file didn’t help). With recovery toolbox I was able to recover the data (data of the past day were complete, older data not). Fortunately I had older saved versions and could recover the entire document at the end.